Services included in management fee:

Contract setup
Appointment and management of contractors to carry out cleaning, repairs, maintenance and decoration
Arrangement and management of FRA / H&S reports & assessments
Client bank account - set up and management
Client Secure On-line Portal
Electronic and physical record production for annual account review
Electronic storage of all files
Maintenance contracts - preparation and control
Maintenance Portal
Receive and pay invoices from contractors
Service charge collection including invoicing and initial arrears collection service, budgeting and reporting
Supervision of Maintenance Works
 

Services available not included in management fee:

Accounts Documents (Copy) per A4 & Postage
Arrears Letter 2 (Offender Only) 
Arrears Letter 3 (Offender Only) 
 Company Secretarial Duties
24 Hour Emergency Cover
Deed of Covenant (Purchasing Leaseholder Only) 
Insurance Claims (Dealing with) 
Insurance Documents (Copy) p per A4 & Postage
Legal Work (Dealing with)
Letter before Action  
Notice of Assignment (Purchasing Leaseholder Only)
Photocopying Costs p per A4 & Postage
Residential First Tier Property Tribunals - Application
Sales Information Pack (LPE 1 Questionnaire)
(Leaseholder Only)
Section 20 Consultation Processes (exc Photocopying Charges)
Other work not included in management contract priced per hour